If you have purchased and paid for a WeChat product or service provided by us (and not by third parties), you may receive a refund for that purchase if we receive a refund request from you within 14 days of the date you made the purchase in question. If you have already used part of the product or service in question, you will only receive a refund for the unused part. In the case of a download or streaming product, you acknowledge that by downloading or streaming that product, you are not entitled to a refund of such purchase. From time to time, there may be third-party content, programs and/or services on WeChat that are subject to other terms and conditions of that third party – for example, the terms of the relevant third party that originally produced or created such content or services, terms relating to promotional activities held on WeChat, terms relating to your use of WeChat login features or terms provided by third parties, which govern your use of mini-programs created by a third party. You are solely responsible for reviewing and complying with these third party terms and conditions. Service providers who wish to support merchants in the integration and maintenance of the WeChat Pay cross-border payment service system. If you believe that we have charged you in error and that we are subject to applicable laws and regulations: (a) you must contact us within 30 days of the date of the relevant charge; and (b) after the expiration of such 30 days, no refund will be given for erroneous fees. We may process payments from you in WeChat through a third-party service, and we may share your relevant information with such third parties to process your payments. You agree to comply with that relevant third party`s terms and conditions with respect to the Payment Processing Service, as described in the “Third Party Content and Services” section below. If the WeChat services or features we provide damage any of your digital devices or content and this is due to our failure to apply reasonable care and skill, we will repair the damage or pay you reasonable compensation for such damages.
However, we will not be liable for any damage you could have avoided if you had followed our advice to apply an update that is offered to you free of charge, or for any damage caused by your failure to follow the installation instructions correctly or by failure to meet the minimum system requirements recommended by us. We provide WeChat and the services or features accessible through WeChat only for home and private use. If you use WeChat or the Services or Features for commercial or commercial purposes, we will not be liable to you for any loss of profit, loss of business, business interruption or loss of business opportunity. In 2014, on the occasion of the Chinese New Year, WeChat introduced a virtual red envelope distribution feature modeled on the Chinese tradition of exchanging cash parcels with friends and family members during the holidays. The feature allows users to send money as a gift to contacts and groups. When sent to groups, the money is distributed evenly or in random proportions (“Lucky Money”). The feature was introduced through a promotion at the popular China Central Television (CCTV) New Year`s Gala, where viewers were ordered to shake their phones during the broadcast to win cash prizes sponsored from red envelopes. The red envelope feature has significantly increased the acceptance of WeChat Pay. According to the Wall Street Journal, 16 million red envelopes were sent in the first 24 hours after the launch of this new feature.
[7] A month after its launch, WeChat Pay`s user base grew from 30 million to 100 million users, and 20 million red envelopes were distributed during the New Year`s holidays. In 2016, 3.2 billion red envelopes were sent during the holiday season and 409,000 were sent at midnight for the Chinese New Year alone. [2] If you are a WeChat user in the United States of America, the following additional terms apply: (a) form part of these Terms; (b) apply to your use of WeChat; and (c) override the main terms of these Terms to the extent of any inconsistencies. Although users receive an instant notification of the transaction, the WeChat Pay system is not an instant payment instrument because the transfer of funds between its counterparts is not instantaneous. [6] The billing period depends on the payment method chosen by the customer. Some of our services and features are subject to additional terms specific to their use. You must comply with these additional terms (as well as these Terms) when using these services and features. These additional service-specific terms include: We offer a variety of services and features in WeChat, so there are additional terms and policies that may apply to your use of WeChat in whole or in part (the “Additional Terms”). We will notify you from time to time of additional terms, including those set forth in this section and otherwise from time to time in WeChat. These Additional Terms are all part of these Terms and will be incorporated into them. We may provide updates to the WeChat Software from time to time.
These updates can be done automatically or manually. Please note that the WeChat software may not work properly or not at all if you do not install upgrades or new versions. We do not guarantee that we will provide updates to the WeChat software or that such updates will continue to support your device or system. All updates to the WeChat Software are part of the WeChat Software and are subject to these Terms, unless we indicate otherwise. In 2016, WeChat launched a service fee when users transferred money from their WeChat wallet to their debit cards. On March 1, WeChat Payment stopped charging fees for the bank transfer feature. From the same day, a fee will be charged for withdrawals. Each user had a free withdrawal limit of 1,000 yuan (about $150).
Other withdrawals of more than 1,000 yuan were charged with a fee of 0.1% and a minimum of 0.1 yuan per withdrawal. Other payment features such as red envelopes and bank transfers were always free. [8] For the purposes of these Terms, any reference in these Terms to “WeChat” refers to WeChat and all WeChat-related services provided from time to time by or on our behalf or by our affiliates, including the following services: We will present additional information in the relevant WeChat Services and any applicable additional terms relating thereto: how to submit your refund request. These Terms apply to you if you are a WeChat user anywhere in the world, unless you fall into one of the following categories: (a) a Weixin or WeChat user in the People`s Republic of China; (b) a citizen of the People`s Republic of China who uses Weixin or WeChat anywhere in the world; or (c) a company registered in China that uses Weixin or WeChat anywhere in the world. If you fall into any of these categories, please read the Terms of Use (USERS of the PRC) for the terms that apply to you.** For the purposes of these Terms, a reference to “People`s Republic of China” does not include a reference to Taiwan, Hong Kong or Macau. If you are a Weixin or WeChat user and you are located in Taiwan, Hong Kong or Macau and do not belong to the above categories (b) or (c), these Terms apply to you. You may terminate your use of WeChat or any of the services available therein at any time (even if we have notified you of an imminent change to WeChat in whole or in part or of these Terms with which you do not agree). If the discontinued service is a paid service, we may deduct a reasonable portion of these fees from any refund as compensation for costs incurred by us as a result of the termination of the service in question. You can start as a single user or as a provider.
(i) if you are a user located in the European Economic Area or Switzerland (“European Union” or “EU”), Tencent International Services Europe BV, a Dutch company whose registered office is located at 26:04 on the 26th floor of Amstelplein 54, 1096 BC. Amsterdam, Netherlands; or WeChat E-Commerce Agreement and/or WeChat Official Account Admin Platform Merchant Function Agreement – governs your use of WeChat`s e-commerce services. if your use of WeChat poses a risk to us or other WeChat users, poses a threat of potential third-party claims against us, or may damage our reputation; We may review (but do not undertake to review) content (including any content posted by WeChat users) or third-party programs or services made available through WeChat to determine whether they comply with our policies, applicable laws and regulations, or whether they are otherwise objectionable. We may remove or refuse to provide or link to certain third-party content or programs or services if they infringe intellectual property rights, are obscene, defamatory or abusive, infringe rights or pose a risk to the security or performance of weChat. You must create an account with us in order to access and use WeChat. Any account you open with us is personal to you and you are prohibited from making gifts, lending, transferring or permitting, accessing or using your account. Your account name, username and other identifiers you accept in WeChat remain our property and we may disable, retrieve and reuse them as soon as your account is terminated or deactivated by you or us for any reason. .
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